Shipping is available only within Switzerland.
All pottery packages are sent via Swiss Post with the "Fragile" value-added service included and charged, as follows:
up to CHF 29.99
CHF 30 - CHF 99.99
CHF 100 and up
*FREE shipping applies to website orders only.
Returns must be reported and pre-authorized prior to mailing any item back to us and items must be in new, unused condition with the first quality sticker intact. All shipping and insurance costs are non-refundable, unless there is a defect present.. Any items returned must be packaged in the original or equivalent packaging materials and be insured for the actual cost of the item. Once we receive your return, we will issue a credit for the entire purchase price (minus shipping, if applicable).
Please keep in mind that polish stoneware is HAND-MADE! Accordingly, there is no such thing as a perfect piece and you will notice variation among similar pieces. However, we guarantee to ship you only the finest pieces available!
All shipped items are insured via the Swiss Post and packaged safely to ensure that products arrive without damage. In the rare event that your purchase arrives damaged, please inform us and then contact the Swiss Post immediately. You may need to show the box, packing materials and broken items to the Swiss Post in order to receive a refund from them.
Order Fulfillment Timeframe Policy
Please note that although we try to send orders as quickly as possible, there might be occasions when your order takes approximately 7-10 days to be processed and shipped.